Return and Replacement Policy
We hope you are satisfied with every Grandmas Secret Product purchase you make. We believe strongly in our products and their quality. If you are not pleased with your purchase, you may seek a return or a replacement. See below for details.
Returns at a Retail Store
If you purchased the product from a retail store, please contact the store directly for their return policy. We recommend returning the product to the store if possible in order to avoid return shipping fees. However, if the store cannot accept your return, you may return the product directly to GrandmasSecretProducts.com via the return process below.
If you purchased the product from GrandmasSecretProducts.com:
We do not give refunds, credits, or exchanges Featured Specials, coupon items, discontinued items, or items purchased through unauthorized resellers or online auctions. Grandma’s Secret Products reserves the right to substitute a product of equal value and nature if the original product becomes unavailable. Grandma’s Secret Products reserves the right to refuse returns for an unreasonable quantity of items or items that may not have been purchased within the last year.
All Returns should be addressed to:
Zafar Projects. Inc..Grandma’s Secret Products1047 Sunnydale Dr.Clearwater Fl. 33755
For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx, UPS or insured Parcel Post. We're sorry, return shipping fees are not reimbursable.
Please include the following information with your return: indicate whether you want a refund (only if original receipt is included and the product was purchased within the last 60 days) or replacement, the reason for the return, a description of the item you are returning, and its price.
Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard FedEx ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding federal holidays within the United States.
Damaged Items or Our Error
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at our Consumer Care hotline 1-800-605-SOAP (7627) or send an email to Laura@GrandmasSecretProducts.com. Our Consumer Care hotline and email is available Monday - Friday 9 AM – 5PM PM EST.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
If you're returning the product because we made an error, please call our Consumer Care hotline at 1-800-605-SOAP (7627) or email us at Laura@GrandmasSecretProducts.com. Our Consumer Care hotline and email is available Monday - Friday 9 AM – 5 PM EST. We'll promptly schedule a FedEx pickup and cover the cost of return shipping.
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